Frequently Asked Questions
How does our office send information to Medsys?
We can work with any existing superbill your practice uses, or we can design a custom one tailored to your needs. Information may be sent via secure fax, mail, email, local pickup, or other methods based on your preference.
What reports can we expect at month-end?
Medsys provides a full range of standard reports as well as customized spreadsheets. Reports are generated from our software to meet your specific requirements, ensuring complete visibility into your financial performance.
How are medical claims sent to insurance carriers?
Most claims—including Medicare, Medicaid, and major commercial payers—are submitted electronically through clearinghouses for faster processing. Carriers that do not accept electronic claims will receive paper submissions.
Do you follow up on insurance inquiries and denials?
Yes. Each month, your A/R representative generates reports to keep accounts receivable current. They follow up directly with insurance companies to resolve denials, monitor pending items, and ensure payments are processed promptly.
Is Medsys equipped to handle out-of-state clients?
Yes. We currently serve clients in multiple states across the country. With over 16 years of billing experience, we are fully equipped to handle state-specific billing requirements.
How do we get started with Medsys?
We schedule an onboarding meeting with your team to outline procedures, exchange required information, and supply a contract. We also assist with clearinghouse enrollment so your claims can be submitted electronically without delay.
How are payments received and posted?
Payments are made directly to your office or deposited into your bank account by carriers. Medsys does not handle checks directly. We post payments, adjustments, and credits based on EOBs provided by your office and bill secondary coverage when applicable.
How quickly will we be reimbursed?
Most payments are received within 14–21 days, depending on the payer.
How often are claims processed?
Claims are typically processed within 2–3 business days of receipt—often sooner.
What if patients call our office with billing questions?
You may direct patient inquiries to our billing experts. Medsys handles patient questions with professionalism and ensures excellent customer service.
How does Medsys ensure patient data security?
Through our HIPAA-compliant software partners, all client data is stored in secure, cloud-based databases with offsite backup and redundancy. Patient information is protected with the highest levels of confidentiality and care.
Do you offer real-time claims status and eligibility verification?
Yes. Real-time eligibility checks and claims status are available, depending on payer capabilities and clearinghouse integration.
Do you provide coding and consulting services?
Yes. Our consulting services include coding support, superbill redesign, monthly reporting and financial review, chart reviews and audits, fee schedule review, and practice analysis.
What makes Medsys different from other billing service providers?
Medsys offers a unique combination of expertise, HIPAA-compliant technology, personalized client service, and proven results. [Click here to learn more about what sets us apart.]
Can the software also be used for scheduling and office management?
Yes. In addition to billing, our software supports appointment scheduling, patient demographic entry, and charge posting. We encourage practices to take full advantage of these features for maximum efficiency.
Will I have access to my patient data?
Yes. Using our cloud-based practice management systems, your data is accessible 24/7 from anywhere with secure, two-step authentication. All systems are fully HIPAA compliant to protect patient information.
Do you provide provider credentialing services?
Yes. Medsys offers credentialing and re-credentialing services with both governmental and commercial payers.
Will you train our staff?
Yes. We provide initial training for your staff and ongoing support as needed.
Do we need computers in our office?
No. Billing can be handled entirely at our offices. However, we recommend at least one office computer for scheduling, accessing live billing data, and reviewing reports.
Do you handle patient billing and collections?
Yes. Patient billing is typically initiated once the Explanation of Benefits (EOB) is received from the insurance company. Medsys manages billing cycles at 30, 60, and 90 days, sending patient statements with progressively stronger reminders, including a final notice if needed. Accounts with no payment activity are returned to your office for further action, including possible referral to collections.
